It sounds harsh, but after dealing with people yelling at you that their steak is overcooked, undercooked, still in the form of a cow, I kind of have a hard time dealing with people's antics on a day-to-day basis, and that is probably also the reason why many places offer their employees a "shift drink," (an alcoholic beverage for free at the end of their shift,) to try to soothe and pacify what had just happened to that server or bartender during their shift.
As Josh hilariously said on the podcast, "I can't even like my grandparents now, because they remind me of some of the customers."
Seeing all of the horrible things that have been happening in our country with people going "postal" on other people, I would not be surprised if the next person to go "postal" is a server. I just had a customer the other day flip out on me because we couldn't get his salad out to him fast enough."
"Where's my salad? My friends have already started eating their lunch, and I still don't have my f@*king salad!" He barked.
"I apologize about the wait sir, but your salad accidentally went to another table, so we had to remake yours. It will be out shortly," I calmly said. Like it was my problem that he had rude friends who don't wait to start eating until EVERYBODY had their food.
"If I don't get my f@*king salad, then you're going to have to take it off my f@*king bill!!!" He continued his rant.
"Of course. I understand. But you'll get your salad."
I then went back to the kitchen to make the chef make the salad faster by staring at him. Which is standard procedure to make food come out quicker. While I was waiting for the infamous "f@*king salad," both of my co-workers came back to tell me that they were accosted by this man the same way that I was.
"Just tell him to get bent," I told them. Which means his food is up in server talk.
And sure enough, I brought the man his salad, he ate it, I check back with him, he grunted, "It's fine!" and no blood was shed... yet.
Until next time... Server's don't pay their rent with compliments.
"Bitter. Party of one? Your table is ready."
The Bitter Bistro