Monday, March 23, 2015

Micro-Manage This!

Control freak.  Bossy.  Obsessive compulsive.  Nit-picky.  Micro-manager.  Call them what you want, I can't stand any of them.  Being a manager is already a disliked position in a restaurant, but add the word "micro" to it, and now you've got somebody who will stay on you like stink on shit.  And they really enjoy the smell of shit.

I work with one of these... (ahem)... people.  And I don't know why I ahemed them, but basically this person is a major pain-in-my-ass.  Sure, the intentions might be good, but when a server is trying desperately to do their job so they can make money in order to pay their bills, the last thing we need is somebody getting in our way of making that money.

There is a thing called, "The Steps of Service," that most of us servers try to follow with each table.  That's the rapport that I am trying to establish with each guest that is sitting in my section.  I am trying to get you to like and trust me, and then I can do my job of making sure that you have some sort of pleasant dining experience.

Then the control freak steps in and completely takes over my table.  Usually you would expect this from one of your server co-workers, but not somebody in a management-type position.  Now that he has completely monopolized all of my customer's time, I try to step back in a do my job only to find out that their entire order has been taken.  Like I said, normally this would be called table stealing, (KIM,) but in this case, it's micro-managing.

And now I've become the weird guy at the table because the guests don't understand that I'm their server, not the manager with the control issues.

It's like when you are outside, and there's a fly that keeps buzzing around you for no apparent reason.  That's what it's like.  And the more I try to run away and swat at it, the more it keeps buzzing around me.

BUZZ OFF!!!

Until next time... Server's don't pay their rent with compliments.

"Bitter.  Party of 1?  Your table is ready."










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