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Showing posts from February, 2010

You gotta fight. For your right. Assault and B a t t e r y !!!

(I do not condone violent behavior, nor do I encourage it.)

With that disclaimer... Have you ever have those fantasies where you beat up your boss at work? Or a customer leaves you some change for a tip off of a check for over a 100 dollars, and you walk up to them and throw it in their face?

Welcome one and all to the world of the service industry. Just the other week, I had one of "those experiences" with a guest. This said guest was staying in the most expensive room of the hotel. The Presidential Suite at $1500.00 a night. She was sat in my section and I was told it would be a four top. (Four people in her party.) She didn't want to see any menus. She simply told my manager to send out a three course meal and a couple of bottles of wine. She finally was sat. I greeted her and quickly assessed that she would be "high maintenance." Not a big deal, if handled correctly.

If there were ever a training video on how a guest/server relationship can go wro…