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Showing posts from June, 2011

a la Jerry Seinfeld, "Who are these people?"

I talk a lot about the annoying things that I have encountered with customers throughout my illustrious service career. People with allergies. Splitting checks. The tale of the tip. So, I think it would only be fair to spend a little time talking about the other side of the coin; People who work in the service industry.

I try not to judge other people in the industry. After all, to some, I'm just as whacky and bitter as the rest of them. But sometimes, I can't help but wonder how some people got hired to work in the service industry, when the main focus of the job, is SERVICE oriented.

This one place I used to work, this girl from the Eastern block of the world was hired as a hostess, the first line of defense in a restaurant, but the girl doesn't use English as her first or even secondary form of language. One of the most amusing things I saw this girl do one night was when she sat a party of four, and it turned out that it was only going to be a party of three. …

My parents neglected me as a customer.

There aren't too many places you can go in the world, where you are constantly stroked, hand-held, and paid attention too as you are when you are sitting as a customer in a restaurant, and your server is taking care of you. For that amount of time, your server treats you as if you are their only child. Whatever you want, it's brought to you. If you don't like something, they will get you something you like. And even in some instances, if you don't like your server, a new one will be brought to you and you can start anew with that one. It's like a perfect little customer universe that was created with one thing in mind... to please the customer. You are basically allowed to pick and choose the family you always wanted to have, at least for two and a half hours. But even then, it's still not enough!

I remember this one unforgettable Saturday night, (believe, it's not like I haven't tried to forget it.) It was a table of three ladies. They were g…